Shipping policy
SWANSON NICHOLAS J
Thank you for shopping with SWANSON NICHOLAS J. We are dedicated to providing reliable shipping solutions for all bag merchandise in our store. With rigorous packaging standards and standardized dispatching workflows, we strive to ensure every customer receives correctly matched orders with intact product quality within a reasonable shipping cycle.
1. Order Processing Time
All customer orders will be formally processed within 1-3 business days after successful order confirmation, excluding weekends and national public holidays. During peak sales periods or large-scale promotional activities, sudden order surges may lead to extended processing time. We will issue timely email alerts to customers if any obvious shipping delays take place.
2. Shipping Rates and Delivery Estimates
The exact shipping cost of your order will be automatically calculated and fully displayed on the checkout page prior to payment, enabling customers to view all logistics expenses clearly.
Estimated delivery times:
Standard Shipping: 15 business days
All stated delivery times are estimated values rather than guaranteed deadlines. Actual delivery progress may vary due to logistics carrier operational delays, customs clearance review processes, unstable weather conditions, local logistical capacity constraints and holiday arrangements.
3. Shipment Confirmation and Order Tracking
Once your bag order is packed and dispatched from our warehouse system, you will receive an official shipment confirmation email carrying unique tracking credentials.
Tracking records and real-time parcel status updates will normally be activated and available for online inquiry within 24-48 hours after the logistics carrier picks up your shipment.
4. Incorrect Address Disclaimer
Customers are solely responsible for verifying the authenticity and completeness of their shipping address information during the checkout process.
SWANSON NICHOLAS J shall not be held accountable for misdelivery, failed delivery or parcel returns caused by inaccurate, missing or wrong address details provided by customers. Any shipments returned due to address errors will incur reshipping fees, which must be borne by the customer.
5. Lost or Damaged Packages
Lost Packages:
If your parcel is confirmed missing during transportation, please submit a support request to our customer service team within 7 days after your expected delivery date.
Damaged Items:
If your bag products arrive with visible damage, deformation or defective packaging, please contact our support team within 48 hours upon receiving the goods. You are required to provide clear original photos of damaged items and outer packaging for official verification.
Our team will conduct a comprehensive case review and resolve the after-sales issue in the fastest and most effective manner.
6. Product Care and Usage Notice
Each bag product is equipped with independent care and usage instructions. Customers should follow the official guidelines for daily use, cleaning and storage of purchased items. SWANSON NICHOLAS J assumes no liability for product damage, wear or structural failure caused by improper maintenance, unauthorized alteration, incorrect cleaning methods or artificial misuse.
7. International Shipping and Customs Notice
Cross-border international shipments may be subject to customs duties, import taxes and other clearance charges in accordance with local policies of the destination country. All such additional fees are the exclusive responsibility of the customer and are not included in the listed product price or standard shipping cost.
8. Contact Information
If you have any questions or professional inquiries regarding this Shipping Policy and your order logistics status, please feel free to contact us:
Trade Name: SWANSON NICHOLAS J
Phone number: +1 408-783-4490
Email: service@karweilerlab.shop
Physical address: 936 W Mountain View Rd, Johnson City, TN 37604, United States